Privacy Policy
Effective date: October 18, 2026
Harold's Frame Shop Inc (“we,” “us,” or “our”) respects your privacy. This policy explains how we handle information collected through our website, inquiries, automotive services, and optional text-message program.
1. Information we collect
We may collect your name, phone number, email address, vehicle year, make and model, and information you provide about your vehicle or requested repairs. When you opt into text messages, we collect your mobile number, consent, the consent wording, and the date of consent. Please do not send payment card details, passwords, or other sensitive information through website forms.
2. How we use information
We use information to respond to inquiries, discuss and provide automotive services, arrange appointments, communicate repair estimates and vehicle status, maintain service records, and meet legal obligations. Submitting a contact inquiry does not enroll you in text messages. We do not use your information for unrelated marketing without appropriate consent.
3. SMS / Text Messaging
For our text program, we collect names, phone numbers, and vehicle information relevant to service. Text messages are used only for appointment reminders, vehicle status updates, repair estimates, and service-related notifications for customers who opted in. Message frequency varies. Message and data rates may apply.
Mobile numbers and SMS opt-in data are never sold or shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Limited service providers may process information solely to deliver our service messages, under appropriate confidentiality and security obligations; they may not use it for their own marketing.
Opt out at any time by replying STOP. Reply HELP for help, call 248-349-7550, or email hfsnovi@gmail.com. After opting out, you may receive a confirmation of cancellation and will no longer receive program messages unless you opt in again. Consent is not a condition of purchase. See our Terms of Service for SMS Terms.
4. When information may be shared
We share only information reasonably necessary with service providers supporting our website, record storage, or customer communications, subject to confidentiality and purpose limitations. We may disclose information when required by law or necessary to protect rights, safety, or prevent fraud. We do not sell personal information. SMS consent and mobile information remain excluded from third-party or affiliate marketing and promotional sharing.
5. Cookies and analytics
Our website and hosting services may use essential cookies or similar technologies for security and reliable operation. Basic technical information, such as browser type, device, IP address, pages visited, and access times, may be processed to maintain and improve the website. If analytics are used, they help us understand website traffic rather than your vehicle's private service details. You can manage cookies in your browser; disabling essential cookies may affect some functions. External links, including Google Maps, have their own privacy practices.
6. Data security
We use reasonable technical and organizational safeguards to protect personal information and restrict access to those who need it for legitimate business purposes. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain inquiry, service, and consent records only as long as reasonably needed to respond to requests, provide services, document consent or opt-out preferences, comply with legal requirements, and resolve disputes. Records no longer needed are deleted or de-identified when practicable. We may retain limited opt-out information to honor your communication preferences.
8. Your rights and choices
You may ask us to access, correct, or delete personal information, withdraw optional consent, or explain our use of your information. Contact us using the details below. We may verify your identity before responding; some records must be retained for legal or service obligations. Applicable rights vary by law. We will not deny automotive services because you decline text-message consent.
9. Children's privacy
Our website and text program are not directed to children under 13. We do not knowingly collect their personal information. If you believe a child has provided information, contact us so we can take appropriate steps to remove it.
10. Policy updates
We may update this policy as our practices or legal requirements change. The revised policy will appear on this page with a new effective date. Material changes will be communicated as required by law.
11. Contact us
Harold's Frame Shop Inc
44170 Grand River Ave, Novi, MI 48375
Email: hfsnovi@gmail.com
Phone: 248-349-7550